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Refund Policy
Refund Policy for Flyeraa Tourism Private Limited - Online Travel B2B Portal
At Flyeraa Tourism Private Limited, we understand that travel plans can change, and we aim to provide you with a clear and transparent refund policy. This policy outlines the procedures for refunds related to bookings and transactions made through our online travel B2B portal.
1] Eligibility for Refunds:
- Refunds are subject to the terms and conditions of the travel service providers (e.g., airlines, hotels, car rentals) and the policies established by Flyeraa Tourism Private Limited.
- To be eligible for a refund, you must have made a booking or transaction through our platform.
2] Booking Cancellations:
- If you need to cancel a booking, please do so through our platform or by contacting our customer support.
- The refund amount and eligibility depend on the specific cancellation policy of the service provider and any associated fees.
3] Processing Fee:
- Flyeraa Tourism Private Limited may charge a processing fee for cancellations and refunds, which is non-refundable.
4] Airline Tickets:
- Refunds for airline tickets are subject to the policies of the respective airlines. Each airline has its own refund policy, and we will assist you in facilitating the refund process.
- Non-refundable airline tickets may not be eligible for a refund.
5] Hotel Reservations:
- Hotel cancellation and refund policies vary among hotels. The specific terms and conditions of the hotel determine refund eligibility.
- Non-refundable reservations may not be eligible for a refund.
6] Car Rentals and Other Services:
- Similar to airlines and hotels, the refund eligibility for car rentals and other travel services will depend on the policies of the service provider.
7] Timely Refund Processing:
- Flyeraa Tourism Private Limited aims to process refund requests promptly, but the processing speed may vary based on the response time of the service provider.
8] Refund Method:
- Whenever possible, refunds will be issued using the same payment method used for the original booking.
- In cases where the original payment method is unavailable, alternative arrangements may be made with the customer.
9] Customer Support:
- Our customer support team is available to assist you throughout the refund process. If you have any questions or concerns, please reach out to our support team for assistance.
10] Force Majeure:
- In rare cases, such as natural disasters or unforeseen events beyond our control, refunds may be subject to force majeure conditions and the policies of the service provider.
11] Policy Updates:
- Flyeraa Tourism Private Limited reserves the right to update and modify this refund policy at any time. Any changes will be communicated through our website or other relevant channels.
By using our online travel B2B portal, you agree to adhere to this refund policy. It is essential to read and understand the specific terms and conditions associated with each booking. If you require assistance with a refund request or have any questions, please do not hesitate to contact our customer support team. We are dedicated to ensuring your travel experience is as convenient as possible.